Policy
Customer policy
By accpeting to receive any servies, you agree to and acknowledge the following policies:
Skin reactions
Golden Nails will not take responsibiliy for skin reacions to nail products or chemicals. If you are aware of any reactions to certain products, please consult our staff before receiving services, or refrain from receiving services at our salon
Medical conditions
Customers with diabetes are advised to inform our staff to avoid cutting too close to cuticles, minimizing the risk of the uncontrollable bleeding or infection.
Exchange & refund policy
There will be no exchange or refund on any services provided.
Payment policy - full payment is required
Payment is due in full upon completion of services. All services performed must be paid in full before leaving the salon.
All services and prices are based on our current POS system / menu.
Clients may view and update avaiable services and prices in our system online or offline.
Nail repair policy
We offer complimentary repairs within 3-5 days of your service.
This does not apply to regular polish or gel polish on natural nails.
Please contact us promptly to schedule a fix.
Repair after this period will be subject to a charge.
Nails policy with Nikki
Guarantee policy
- We offer a 3-day service guarantee after your appointment.
- If you experience excessive shedding within 72 hours, please contact us immediately.
- Proper aftercare must be followed for guarantee eligibility.
- No refunds. Adjustments only within the guarantee period.
- Foreign fills (work done by another salon) are not covered.
Cancellation policy
- Please reschedule or cancel at least 24 hours before your appointment.
- Late cancellation or no-shows will result in a $30 cancellation fee charged at your next appointment.
- Future bookings will not be accepted until the cancellation fee is paid.
Brows policy
Booking & deposit
- A 30% deposit is required to book and hold your appointment.
- The deposit will be applied to your service.
- Your appoinment is not confirmed until the deposit is received.
Reschedule & cancellation
- Please reschedule or cancel at least 24 hours before your appointment.
- Late cancellations or no-shows will be charged a cancellation fee equal to 30% of the scheduled services prices.
- You may reschedule once with at least 24 hours' notice.
- Future bookings will not be accepted until the cancellation fee is paid.
Important notes
- Please arrive on time. Late arrivals may shorten your appointment time.
- If you are more than 15 minutes late, your appointment may need to be rescheduled and your deposit may be forfeited.
- Come with clean, makeup-free brows (no brow makeup, oil or skincare products on the brow area).
- If you are unsure whether this service is right for you, please contact us before booking.
Lash policy
Guarantee policy
We offer a 3-day service guarantee after your appointment.
If you experience excessive shedding within 72 hours, please contact us immediately.
Proper aftercare must be followed for guarantee eligibility.
No refunds. Adjustments only within the guarantee period.
Foreign fills (work done by another salon) are not covered.
Cancellation policy
Please reschedule or cancel at least 24 hours before your appointment.
Late cancellation or no-shows will result in a $30 cancellation fee charged at your next appointment.
Future bookings will not be accepted until the cancellation fee is paid.
